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Our Work

Leading retailer eliminates 'frequent emergency repairs'.

planning & consolidation

Retail

Gazman takes IT infrastructure for head office and 35 stores from 'limping' to 'performing' with Emerging IT.

Gazman is a leading menswear wholesaler and retailer with an off-site head office, warehouse and 35 stores around Australia. Its clients include Myer and David Jones.

Challenge: consolidate, stabilise and stop the frequency of IT spot fires.

While expanding the retail arm of the business, General Manager, Paul Ansons could see existing IT infrastructure was holding back the efficiency of HR, procurement, inventory management and point-of-sale operations.

“Our IT systems were diverse and unreliable. We never knew when they’d be working at any particular time. Subsequently, we were spending way too much money on specialist providers. We’d negotiate around the issues only to keep infrastructure limping along.”

Ansons required a strategic plan that would get straight to the root cause of the problems to:

  • improve IT management with external help so Gazman can focus on growing the business;
  • reduce costs brought about by the need for frequent “emergency repairs” as opposed to lower cost preventative measures;
  • ensure higher uptime and eliminate disruption to sales and business flow;
  • free up internal IT staff for strategic, value-adding tasks rather than day-to-day systems management.

Solution: upgrade, stabilise and maintain proactively with a future-looking road map.

Ansons’ elected to implement LANserve Managed Services from Emerging IT, dramatically increasing the health and performance of Gazman’s entire network infrastructure.

  • Performance-based remote monitoring and proactive scheduled maintenance to optimise core network infrastructure and fix issues before they can disrupt the business.
  • Ensure routine IT tasks—controlled patch management, software updates, spam email filtering, web defence and backups—get the full attention they deserve.
  • Gain access to tiered HelpDesk support with a proven escalation structure and four levels of technical experise to fall back on.
  • Introduce backup and off-site redundancy systems to ensure seamless business continuity no matter what happens.
  • Plan IT upgrades and modifications strategically to ensure they meet the short and long term goals of the business.

“With LANserve, Emerging IT has provided us with a standard operating environment for servers and desktops. They help us plan strategically for continual improvement of IT and implemented back-up and disaster recovery solutions to ensure we remain highly operational.”

Ansons has also taken advantage of a hardware replacement service within LANserve, so if a component fails within Gazman’s infrastructure, a back-up is ready to go that same day.

Results: new reliability and lower total cost of ownership for hardware and systems.

  • Significantly reduced running costs due to better IT management.
  • Controlled, consistent IT overheads for more accurate budgeting.
  • Enhanced availability for internal IT staff resulting in better performance of internal IT procedures and projects.
  • Reduced data management risk including no loss of important sales data, orders or customer records.

“We have transformed ourselves from a reactive IT management culture to one that is proactive,” Mr. Ansons said. “Gazman is no longer continually chasing errors and can now get on with concentrating on what we do best.”

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What They Said

“Our investment in Managed IT Services is definitely the best improvement in IT our organisation has ever made.”

Craig Pearce

CEO, FTG Motor Group

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