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24/7 IT Support

Support day and night.

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24/7 Technical Support

Get around-the-clock access to senior IT technicians and engineers.

You simply can't afford downtime. And all too often, a major outage will occur when your staff are in bed or away.

increase coverage 

24/7 Support removes the constant responsibility of having to be there to keep systems available. It gives you immediate access to a large team of experienced technicians, up to level 4, so you can be confident your most complex network issues will be resolved quickly and easily. 

If you rely heavily on IT, it can be comforting to quickly reach technical specialists who understand your business. Because we document everything upfront, our technicians already know your requirements and policies as soon as you raise an issue.

service features
  • As a 24/7 customer, you'll have a dedicated and unique support number for tickets;
  • Dedicated support hotline – open all day, every day;
  • 2-hour guaranteed response time;
  • Escalated on-site service in case of emergency;
  • Level 3 and level 4 technical support;
  • 100% resolution rate on all issues;
  • If you’re on a managed services care plan (monitoring and maintenance), you'll also get a great discount on the support hours you buy. 

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IT support the way you like it.

Track Tickets Easily

ITIL-compliant Service Desk Ticketing system keeps everyone aware of the status of your request.

Onsite Support

Escalated on-site service is available in case of an emergency.

Dedicated Hotline

Our dedicated 24 x 7 Support Hotline is open all day, every day.
HP Business Partner
HP Business Partner
Citrix Partner Silver Solution Advisor
Citrix Partner Silver Solution Advisor
Open DNS
Open DNS
Cisco Premium Partner
Cisco Premium Partner
VMWare Professional
VMWare Professional
Microsoft Partner
Microsoft Partner
Kaspersky
Kaspersky
Kaseya
Kaseya
Mailguard
Mailguard
Sinefa
Sinefa
VEEAM
VEEAM
Dell Partner Direct
Dell Partner Direct

Darryl and Peter

Technical Engineers, Managed Services Team

Closing the door to lurking threats.

Web defence, anti-phishing tools and cloud-based spam filtering to protect clients from fast-breaking threats.

What Our Customers Say

“Our investment in Managed IT Services is definitely the best improvement in IT our organisation has ever made.”

Craig Pearce

CEO, FTG Motor Group

Contact Emerging IT

Need a quote or consultation? Guaranteed response within 2 hours.

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Melbourne Office
Melbourne
2/3-5 Gilda Court
Mulgrave, VIC 3170
Australia
Melbourne Office
Sydney
Level 8, 50 Berry St
North Sydney, NSW 2060
Australia