1300 133 966

100% Australian Helpdesk

Support hours - 7am to 7pm.

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Helpdesk Support Services

SLA-backed helpdesk support for every Australian time-zone. You'll love how friendly we are to work with.

When you’re part of a busy team, you need immediate support that can resolve your issues quickly. Our certified support technicians can fix application and hardware issues in record time with tiered-escalation and four levels of technical expertise to fall back on. This means you get the best of both worlds;

  • manage the bottom line with a cost-effective, tiered service;
  • resolve the most complex network issues quickly to keep employees productive;
  • friendly and helpful IT support, whenever you need it. 
minimum 2 years

With IT support, it's the little things that matter. Our experienced technicians say please and thank you. They always put your needs first, with a minimum two-years’ technical experience in level one support. Any issue beyond level one is escalated promptly to level two or above for fast resolution. 

Service Features 
  • 100% Australian-based support for all issues;
  • 12-hours of helpdesk support - from 7am to 7pm AEST; 
  • Two helpdesks based in Sydney and Melbourne;
  • Coverage across Australia and New Zealand through partner network;
  • Access to 35+ technicians for remote and onsite IT support; 
  • ITIL-compliant Service Desk Ticketing system keeps everyone aware of the status of your request.

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IT support you can depend on for first-time resolution.

Custom Support

Our techs document everything. We already know your requirements when you raise an issue.

Tiered Escalation

Tickets are handled cost effectively by appropriately experienced support technicians.

Discount Hours

If you’re on a managed services plan (proactive maintenance) get a discount on support hours.
HP Business Partner
HP Business Partner
Citrix Partner Silver Solution Advisor
Citrix Partner Silver Solution Advisor
Open DNS
Open DNS
Cisco Premium Partner
Cisco Premium Partner
VMWare Professional
VMWare Professional
Microsoft Partner
Microsoft Partner
Kaspersky
Kaspersky
Kaseya
Kaseya
Mailguard
Mailguard
Sinefa
Sinefa
VEEAM
VEEAM
Dell Partner Direct
Dell Partner Direct

Colin Mogg

Managed Services Team - Melbourne

Security - it's all about the layers.

Colin specialises in security maintenance. He's here to keep your data, systems and personal details safe.

What Our Customers Say

“Our investment in Managed IT Services is definitely the best improvement in IT our organisation has ever made.”

Craig Pearce

CEO, FTG Motor Group

Contact Emerging IT

Need a quote or consultation? Guaranteed response within 2 hours.

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Melbourne Office
Melbourne
2/3-5 Gilda Court
Mulgrave, VIC 3170
Australia
Melbourne Office
Sydney
Level 8, 50 Berry St
North Sydney, NSW 2060
Australia