When you’re part of a busy team, you need immediate support that can resolve your issues quickly. Our certified support technicians can fix application and hardware issues in record time with tiered-escalation and four levels of technical expertise to fall back on. This means you get the best of both worlds;
- manage the bottom line with a cost-effective, tiered service;
- resolve the most complex network issues quickly to keep employees productive;
- friendly and helpful IT support, whenever you need it.
minimum 2 years
With IT support, it's the little things that matter. Our experienced technicians say please and thank you. They always put your needs first, with a minimum two-years’ technical experience in level one support. Any issue beyond level one is escalated promptly to level two or above for fast resolution.
- 100% Australian-based support for all issues;
- 12-hours of helpdesk support - from 7am to 7pm AEST;
- Two helpdesks based in Sydney and Melbourne;
- Coverage across Australia and New Zealand through partner network;
- Access to 35+ technicians for remote and onsite IT support;
- ITIL-compliant Service Desk Ticketing system keeps everyone aware of the status of your request.