Account Manager

Sydney - Full Time

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About The Role

Emerging IT is looking for a motivated, passionate account manager interested in solving problems, building long-term relationships with businesses, and helping them achieve their goals with technology. Your goal will be to become a trusted adviser, create happy clients and win new business in the NSW region.

In this diverse role, you will work with a range of different clients and prospects. You will have a deep understanding of how our customers work, their challenges, and their technology needs to help them grow and thrive in their respected industries.

About Emerging IT Account Managers

Emerging IT Account Managers exists to make a difference. We help organisations grow by assisting them in preparing for what's next, building user-friendly IT solutions, and securing the future to deliver the right experience for their clients.

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Skills Required - Key Skills, Knowledge & Qualifications

 

We have minimum standards so that we attract the right people to our business.

Everyone at Emerging IT plays a part to ensure we are successful.

We are a champion team, not a team of champions.

Our journey is about creating a state-of-the-art environment for both our staff and our clients.

Do you demonstrate some the following:

Excellent written _ verbal communication

EXCELLENT WRITTEN / VERBAL COMMUNICATION

Time Management Skills

EXCELLENT Time Management Skills

Emerging IT Jobs Icons (9)

Experience selling security services

Account Management Experience

Account Management Experience

Cyber Security Technician Knowledge2-1

Experience selling Managed IT services

Emerging IT Jobs Icons (4)

EXCELLENT presentation skills

Relationship Building

Relationship Building

Emerging IT Jobs Icons (3)

ability to work independently & in a team

Responsibilities:

  • Develop and manage strong, long term relationships with our clients.

  • Work with your clients on a regular basis to understand their goals and align them with the necessary technology to achieve them.

  • Promote the growth of Emerging IT NSW by uncovering, scoping and qualifying opportunities where customers can use more Emerging IT products and services to ensure customer retention.

  • Manage the sales cycle for all opportunities.

  • Provide timely and accurate pipeline reporting to the National Sales Manager.

  • Prepare quality sales proposals and accurate quotations for IT solutions.

  • Meet with clients on a monthly basis, providing reporting and feedback.

  • Work closely with the Service Delivery team to monitor and maintain existing agreements to ensure we maximise profits.

  • Provide input and feedback to Senior Management to assist in the development of the company.

  • Attain vendor certifications per the Emerging IT strategy.

Preferred qualifications:

It will be advantageous to have vendor certifications, knowledge and/or experience in the following:

Experience selling the following IT services

  • Managed IT
  • Cybersecurity
  • Cloud Computing
  • SharePoint

Vendor security certifications may include the following or equivalent to:

  • Sophos
  • Microsoft
  • HP

The following certifications are desirable but not required:

  • Bachelor/Masters degree

Does This Sound Like You? - Apply Here

Account Manager Career Progression  

We care about our employees, and here are just a few ways we show it.

We help our people on their journey to become whom they're meant to be. We have a number of different disciplines that they can pursue, including Account Management, Cybersecurity, Technical Specialisations, Consulting, Solutions Design and even leadership.

Most people have multiple disciplines so they can provide amazing insight into the problems and needs they face.

 

Meet Prakash Shenoy

 

From starting on the service desk 10 years ago, Prakash is now the National Operations Manager of Emerging IT.

"I went from being a service desk tech through to being a coordinator, senior technician, project engineer to technical services delivery manager and today I'm the National Operations Manager."

 

Where will Emerging IT take you?

 
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Common Questions We Get Asked In An Interview

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    Are there opportunities for professional development?

    We promote life-long learning throughout the organisation. As an MSP we're exposed to a variety of different environments and provide great on the job training, and even offsite training if there is a need. We encourage people to do professional development and provide a monthly quota of training hours that can be used.

    We also make sure that no one is out of pocket for any training expenses.

  • arrow

    Are there opportunities for professional development?

    We promote life-long learning throughout the organisation. As an MSP we're exposed to a variety of different environments and provide great on the job training, and even offsite training if there is a need. We encourage people to do professional development and provide a monthly quota of training hours that can be used.

    We also make sure that no one is out of pocket for any training expenses.

  • arrow

    I want to feel like I'm a part of something, a team. How does Emerging IT bring its people together?

    We serve our people and treat them like family. When we do this our people treat our customers like family.

    A couple of things include ensuring that our people work realistic hours with enough breaks in the day. Yes, this is a real thing for us!

    We have our regular Friday night games session that includes tabletop simulators, first-person shooter, cards and others. Regardless of whether you come to us as a permanent, part-time or contractor, you're still a part of our family.

  • arrow

    I want to feel like I'm a part of something, a team. How does Emerging IT bring its people together?

    We serve our people and treat them like family. When we do this our people treat our customers like family.

    A couple of things include ensuring that our people work realistic hours with enough breaks in the day. Yes, this is a real thing for us!

    We have our regular Friday night games session that includes tabletop simulators, first-person shooter, cards and others. Regardless of whether you come to us as a permanent, part-time or contractor, you're still a part of our family.

  • arrow

    What does Emerging IT do to address job security?

    Our average tenure at Emerging IT is 7 years. We Treat our people with generosity and humility because we know that they will then treat our customers the same way. We're data driven but we also know that compassion and empathy are important when it comes to decisions.

  • arrow

    What does Emerging IT do to address job security?

    Our average tenure at Emerging IT is 7 years. We Treat our people with generosity and humility because we know that they will then treat our customers the same way. We're data driven but we also know that compassion and empathy are important when it comes to decisions.

  • arrow

    How has Emerging IT coped through the COVID-19 pandemic?

    Emerging IT has been around since 2001 with some of our most experienced people making important decisions. We were ready for remote work coming into 2020 so the transition was easy. We have a COVID Safe plan and ensure that the safety of our people are at the centre of every decision we make.

    We use cloud based tools such as Teams, SharePoint and our remote access consoles so we can work from anywhere at any time.

  • arrow

    How has Emerging IT coped through the COVID-19 pandemic?

    Emerging IT has been around since 2001 with some of our most experienced people making important decisions. We were ready for remote work coming into 2020 so the transition was easy. We have a COVID Safe plan and ensure that the safety of our people are at the centre of every decision we make.

    We use cloud based tools such as Teams, SharePoint and our remote access consoles so we can work from anywhere at any time.

 

Lets Start The Conversation. Apply Here

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