Workshop Technician
Graduate

Melbourne - Full Time

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About The Role

Provide premium technical assistance and support for Emerging IT customers. This relates to all incoming queries and issues related to computer systems, software, and hardware.


To understand and focus on our company mission, team and individual goals are critical to the success of this role. This measures the quality of service, attitude and behaviours towards your role, inter-personal skills and adherence to SLAs. This will promote innovative thinking, being proactive and always questioning what you do.

Is responsible for all technical enquiries and must maintain a high standard of customer service.

 

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Skills Required - Key Skills, Knowledge & Qualifications

 

We have minimum standards so that we attract the right people to our business.

Everyone at Emerging IT plays a part to ensure we are a successful business.

We are a champion team, not a team of champions.

Our journey is about creating a state-of-the-art service for both our staff and our clients.

Do demonstrate some the following:

ITIL v3 Foundation

ITIL v3 Foundation experience / understanding

Excellent written / verbal communication

Excellent written / verbal communication

Workshop Technician Graduate Career Progression  

 

We care about our employees, and here are just a few ways we show it.

We help our people on their journey to become whom they're meant to be. We have a number of different disciplines that they can pursue, including Account Management, Cybersecurity, Technical Specialisations, Consulting, Solutions Design and even leadership.

Most people have multiple disciplines so they can provide amazing insight into the problems and needs they face.

 

Meet Adir Erulkar

 

Adir started his journey at Emerging IT in a graduate role while in the final year of university. Today he is our Service Delivery Manager.

"I started my career with Emerging IT while in my final year at university 5 years ago. During this time, I was given opportunities to improve my technical knowledge and found myself as the Managed Services Coordinator. Today I look after both the Managed Services and Service Desk teams as the Service Delivery Manager."

Where will Emerging IT take you?

 

Meet Adir

Common Questions We Get Asked In An Interview

  • arrow

    Are there opportunities for professional development?

    We promote life-long learning throughout the organisation. As an MSP we're exposed to a variety of different environments and provide great on the job training, and even offsite training if there is a need. We encourage people to do professional development and provide a monthly quota of training hours that can be used.

    We also make sure that no one is out of pocket for any training expenses.

  • arrow

    Are there opportunities for professional development?

    We promote life-long learning throughout the organisation. As an MSP we're exposed to a variety of different environments and provide great on the job training, and even offsite training if there is a need. We encourage people to do professional development and provide a monthly quota of training hours that can be used.

    We also make sure that no one is out of pocket for any training expenses.

  • arrow

    I want to feel like I'm a part of something, a team. How does Emerging IT bring its people together?

    We serve our people and treat them like family. When we do this our people treat our customers like family.

    A couple of things include ensuring that our people work realistic hours with enough breaks in the day. Yes, this is a real thing for us!

    We have our regular Friday night games session that includes tabletop simulators, first-person shooter, cards and others. Regardless of whether you come to us as a permanent, part-time or contractor, you're still a part of our family.

  • arrow

    I want to feel like I'm a part of something, a team. How does Emerging IT bring its people together?

    We serve our people and treat them like family. When we do this our people treat our customers like family.

    A couple of things include ensuring that our people work realistic hours with enough breaks in the day. Yes, this is a real thing for us!

    We have our regular Friday night games session that includes tabletop simulators, first-person shooter, cards and others. Regardless of whether you come to us as a permanent, part-time or contractor, you're still a part of our family.

  • arrow

    What does Emerging IT do to address job security?

    Our average tenure at Emerging IT is 7 years. We Treat our people with generosity and humility because we know that they will then treat our customers the same way. We're data driven but we also know that compassion and empathy are important when it comes to decisions.

  • arrow

    What does Emerging IT do to address job security?

    Our average tenure at Emerging IT is 7 years. We Treat our people with generosity and humility because we know that they will then treat our customers the same way. We're data driven but we also know that compassion and empathy are important when it comes to decisions.

  • arrow

    How has Emerging IT coped through the COVID-19 pandemic?

    Emerging IT has been around since 2001 with some of our most experienced people making important decisions. We were ready for remote work coming into 2020 so the transition was easy. We have a COVID Safe plan and ensure that the safety of our people are at the centre of every decision we make.

    We use cloud based tools such as Teams, SharePoint and our remote access consoles so we can work from anywhere at any time.

  • arrow

    How has Emerging IT coped through the COVID-19 pandemic?

    Emerging IT has been around since 2001 with some of our most experienced people making important decisions. We were ready for remote work coming into 2020 so the transition was easy. We have a COVID Safe plan and ensure that the safety of our people are at the centre of every decision we make.

    We use cloud based tools such as Teams, SharePoint and our remote access consoles so we can work from anywhere at any time.

 

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