Business IT SUPPORT Melbourne

Fast, reliable support that frees your team from IT headaches

100% Australian-managed IT service and support that minimise downtime and protect against threats—ideal for growing companies with 15+ seats minimum. 

Schedule a Discovery Call
National Footprint

National Footprint

22 Years of Expertise

Years of Expertise

In-house Cybersecurity Experts

In-house Cybersecurity Experts

Are you struggling with unreliable IT support?

If your current IT company makes you feel like you’re not a priority, you’re not alone. Many businesses experience:

  • IT issues disrupting daily operations
  • Offshore call centres that don’t “get” your business
  • Endless wait times and a missing sense of urgency
  • Long-term contracts locking you into subpar service

It’s time for a change. You deserve a better Melbourne based IT company.

Over the last 23 years, Emerging IT has helped thousands of businesses stay secure and productive, fast. We can do the same for you, too.

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Reliable IT isn't just about fixing computers

Without dependable IT support, your business risks prolonged downtime, security breaches, and decreased productivity

"I’m tired of calling our IT company and getting nowhere.”

This is what most businesses struggle with when it comes to IT solutions:

It’s not about just fixing computers when they break. It’s about having systems that run seamlessly, without constant intervention.

It’s about knowing your IT team is on top of it - security updates, backups, monitoring - so you don’t have to be.

It’s about having local Aussie experts who respond fast and understand your business needs. (were based in Melbourne!)

We’ve spent over two decades perfecting our approach so you don’t have to stress about IT.

Enjoy IT that works quietly in the background, so you don't have to

  • Rapid Response Times: Critical issues resolved in 10 minutes, low-priority tickets within 4 hours.
  • Unlimited Support: Australian-based experts available 7AM to 7PM AEST, with optional 24/7 customer support.
  • Monthly Reports & Weekly Updates
  • No Lock-In Contracts: Enjoy flexible 30-day rolling agreements.
  • Customised IT Packages: Tailored security, monitoring, and support for your unique needs.
  • Dedicated Account Manager: Strategic guidance with access to certified technicians and engineers for consultations.
  • Cost-Effective: Fixed monthly fee vs pay as you go IT support.
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Much More Than “Traditional” IT Support and Services

Not all Managed Services are created equal and not all Managed Service solutions have the same outcomes. Our Managed Services are tailored for businesses with 15+ seats, helping to reduce IT support costs and maximise uptime - but it doesn't stop there. 

IT Support & Maintenance

IT Support & Maintenance

Cloud Microsoft 365

Cloud Microsoft 365

User Activity Management

User Activity Management

Awareness Training

Awareness Training

Backup & Disaster Recovery

Backup & Disaster Recovery

Data & Network

Data & Network

Cybersecurity Protection

Cybersecurity Protection

Vulnerability Management

Vulnerability Management

Customise Your IT Services Package

LANserve Essentials

LANserve Complete

LANserve Essentials

LANserve Complete

Managed Service

Infrastructure & Application Monitoring
Backup Monitoring
IT Documentation
Asset Warranty Tracking & Reporting
Quarterly Onsite Visits
Unlimited Report Support
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Staff Add, Changes, and Removes
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365 Backup
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Managed Cyber Security

Microsoft Patch Management
Endpoint Security Management
Email Security Filtering
Web Security Filtering

With the option to add on additional features including 24/7 IT support, cybersecurity consultation, additional meetings, training and education and more. Reach out and learn more about what’s included and how to best customise our service to suit your business. 

We Are Competent In The Following Technologies

Microsoft
Hewlett Packard
Australian Cyber Security Centre
Aruba
Sophos

Hear From Our Customers

“Emerging IT has transformed our IT experience. Their quick responses and proactive approach let us focus on our business, knowing our IT is in expert hands."

Managing Director

CMP Group

“Emerging IT has transformed our IT experience. Their quick responses and proactive approach let us focus on our business, knowing our IT is in expert hands."

Managing Director

CMP Group

“Emerging IT has transformed our IT experience. Their quick responses and proactive approach let us focus on our business, knowing our IT is in expert hands."

Managing Director

CMP Group

Ready to future proof your business?

If you’re based in Melbourne and have 15 seats+ that require IT support, schedule a meeting with an expert. We’ll ask questions and learn about your IT challenges and give you the same advice we give our clients. 

  We respect your privacy and promise never to rent or share your details with anybody without your consent.

Frequently Asked Questions

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    What exactly is Emerging IT Managed Services, and how does it differ from other IT Managed Services?

    Our Managed Services is a comprehensive IT Managed Service that offers a centralised solution for all your IT needs. Unlike fragmented IT systems managed by different vendors, Managed Services ensures seamless IT management, from patch management to security and backups. It's designed to evolve with your business's needs, ensuring long-term adaptability and scalability. 

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    What exactly is Emerging IT Managed Services, and how does it differ from other IT Managed Services?

    Our Managed Services is a comprehensive IT Managed Service that offers a centralised solution for all your IT needs. Unlike fragmented IT systems managed by different vendors, Managed Services ensures seamless IT management, from patch management to security and backups. It's designed to evolve with your business's needs, ensuring long-term adaptability and scalability. 

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    How does Managed Services address security concerns, especially with today's increasing cyber threats?

    Managed Services prioritise security above all. We offer security features, including cloud-based mail filtering, web filtering, and advanced monitoring as standard, in our Managed Services. Our SOC team actively monitors and responds to threats, ensuring your data is always protected.

    We also have additional Managed Security Service add-ons available.

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    How does Managed Services address security concerns, especially with today's increasing cyber threats?

    Managed Services prioritise security above all. We offer security features, including cloud-based mail filtering, web filtering, and advanced monitoring as standard, in our Managed Services. Our SOC team actively monitors and responds to threats, ensuring your data is always protected.

    We also have additional Managed Security Service add-ons available.

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    How does Emerging IT Managed Services handle backups and data recovery?

    Data integrity is paramount to us. Emerging IT Managed Services offers daily monitoring of backup jobs, remediation of backup failures, and regular restoration tests. We ensure that your data can be recovered promptly when required, minimising potential downtime. 

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    How does Emerging IT Managed Services handle backups and data recovery?

    Data integrity is paramount to us. Emerging IT Managed Services offers daily monitoring of backup jobs, remediation of backup failures, and regular restoration tests. We ensure that your data can be recovered promptly when required, minimising potential downtime. 

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    How transparent is the reporting process with Emerging IT Managed Services?

    Transparency is key to our service. Our Managed Services provide regular reports, whether it's monthly or quarterly, detailing the health of your IT systems, patch management, backups, and more. Our reports give you a clear overview of your IT environment's state and any tasks performed during the reporting period.

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    How transparent is the reporting process with Emerging IT Managed Services?

    Transparency is key to our service. Our Managed Services provide regular reports, whether it's monthly or quarterly, detailing the health of your IT systems, patch management, backups, and more. Our reports give you a clear overview of your IT environment's state and any tasks performed during the reporting period.

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    What's the onboarding process like with Emerging IT Managed Services?

    Our onboarding process is carefully managed to ensure a seamless transition. We prioritise understanding your business's unique needs, documenting all critical information, and setting up our services to align perfectly with your IT infrastructure. 

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    What's the onboarding process like with Emerging IT Managed Services?

    Our onboarding process is carefully managed to ensure a seamless transition. We prioritise understanding your business's unique needs, documenting all critical information, and setting up our services to align perfectly with your IT infrastructure. 

Book a Discovery Call

If you’re based in Melbourne and have 15 seats+ that require IT support, schedule a meeting with an expert. We’ll ask questions and learn about your IT challenges and give you the same advice we give our clients.