IT Support Melbourne
Expert IT Support For Your Melbourne Business
Ensure your Melbourne Business stays secure and efficient with our reliable IT support services
Our Services
100% Australian IT Support
Get access to our qualified IT support specialists for friendly and dependable assistance through the Emerging IT service desk team.
24/7 Proactive Monitoring
Keep your IT performance at its best with regular maintenance and proactive monitoring. Our team prevents issues and secures your IT environment.
Enhanced Cyber Security Management
Gain access to baseline security, protecting you from email phishing attacks and ensuring device, infrastructure, and website security and updates.
Hardware and Software Maintenance
Managing software updates and hardware maintenance to ensure all components of your IT infrastructure are up-to-date and functioning optimally.
Data Backup and Recovery
Regularly scheduled backups of your critical data to ensure it can be recovered in the event of loss or damage, and disaster recovery planning.
Account Management and IT Roadmaps
Make sure your services meet business expectations with a dedicated account manager who collaborates with you to create a business IT roadmap.
Our IT Support is right here, early in the morning and late at night.
IT should never slow you down.
No Lock-In Contracts
Free Onboarding
7 am - 7 pm Standard Business Hours
What Our Customers Say
Financial advisory secures workflow for contract staff.
Read how one of our Melbourne-based financial advisory clients improved network reliability, security and reporting.
Our Partners & Vendors
Frequently Asked Questions and Answers
What exactly is Emerging IT Managed Services, and how does it differ from other IT Managed Services?
Our Managed Services is a comprehensive IT Managed Service that offers a centralised solution for all your IT needs. Unlike fragmented IT systems managed by different vendors, Managed Services ensures seamless IT management, from patch management to security and backups. It's designed to evolve with your business's needs, ensuring long-term adaptability and scalability.
How does Managed Services address security concerns, especially with today's increasing cyber threats?
Managed Services prioritise security above all. We offer security features, including cloud-based mail filtering, web filtering, and advanced monitoring as standard, in our Managed Services. Our SOC team actively monitors and responds to threats, ensuring your data is always protected.
We also have additional Managed Security Service add-ons available.
We've had issues with IT solutions that could have been more scalable. How does Emerging IT Managed Services ensure it can grow with our business?
Our Managed Services are built with scalability in mind. Our solutions are adaptable, ensuring that your IT infrastructure can handle the increased demands as your business grows without compromising efficiency or security.
How does Emerging IT Managed IT Services help with the E8 assessment?
Our Managed Services is a comprehensive managed services solution can significantly assist businesses in aligning with the Essential 8 assessment framework.
- Application Whitelisting: Available as an add-on to our base Managed IT Services
- Patch Applications: Regularly updating applications is crucial for security. Our Managed Services automates and manages the patching process, ensuring all applications are up-to-date with the latest security patches.
- Configure Microsoft Office Macro Settings: Available as an add-on to our base Managed IT Services
- User Application Hardening: Available as an add-on to our base Managed IT Services
- Restrict Administrative Privileges: Available as an add-on to our base Managed IT Services.
- Patch Operating Systems: Similar to patching applications, Our Managed IT Services can manage and automate the patching of operating systems, ensuring they are always up-to-date and secure against known vulnerabilities.
- Multi-factor Authentication (MFA): Available as an add-on to our base Managed IT Services.
- Daily Backups: Regular backups are essential for data recovery in case of a cyber incident. Our Managed IT Services will manage daily backups of important data, ensuring it's securely stored and can be quickly restored if needed.
How does Emerging IT Managed Services handle backups and data recovery?
Data integrity is paramount to us. Emerging IT Managed Services offers daily monitoring of backup jobs, remediation of backup failures, and regular restoration tests. We ensure that your data can be recovered promptly when required, minimizing potential downtime.
What kind of support can we expect with Emerging IT Managed Services?
We provide continuous support. Our dedicated team is available to address any concerns, ensure smooth operations, and provide regular reviews and reports on the health of your IT environment. We also offer optional 24/7 monitoring for after-hours response to critical alerts.
How does Emerging IT Managed Services ensure that our IT systems remain up-to-date?
Our Managed IT Services offers managed and vetted patch approvals, out-of-band 0-day updates, and regular software upgrades. Our team actively researches potential issues with patches and ensures that your systems receive the latest, most secure updates.
We've had issues with bandwidth usage in the past. How does Emerging IT Managed Services address this?
Our Managed Services use a centralised patch distribution system, reducing unnecessary bandwidth usage that might occur with automated patching. This ensures efficient distribution of patches and minimises the impact on your bandwidth.
How transparent is the reporting process with Emerging IT Managed Services?
Transparency is key to our service. Our Managed Services provide regular reports, whether it's monthly or quarterly, detailing the health of your IT systems, patch management, backups, and more. Our reports give you a clear overview of your IT environment's state and any tasks performed during the reporting period.
What's the onboarding process like with Emerging IT Managed Services?
Our onboarding process is carefully managed to ensure a seamless transition. We prioritise understanding your business's unique needs, documenting all critical information, and setting up our services to align perfectly with your IT infrastructure.
How cost-effective is Managed Services compared to managing IT in-house or using other services?
Emerging It Managed Services is designed to be a cost-effective solution. By centralising your IT management, you save on the costs associated with managing multiple vendors or in-house teams. Our proactive IT management approach reduces potential downtime and associated costs.
Our service also works great alongside exciting teams. Allowing in-house teams to