Emerging IT has been the leading provider of Managed Services since 2001. Our team realised that rather than simply fixing something once it breaks, we should prevent it from breaking in the first place. Prevention is always better than the cure. Therefore, our Managed Services model is based on improving uptime and reducing costs for our customers.
Not all Managed Services are created equal and not all Managed Service solutions have the same outcomes. Our state-of-the-art Managed Services are designed to reduce IT support costs and improve uptime for our customers, but it doesn't stop there.
Keeping pace with the rapid evolution of technology and exposure of new vulnerabilities is critical to our seamless service delivery.
Our proactive, Australian-based Network and Security Operations Centre leverage smart learning, data analytics and automation to deliver award-winning solutions, that help increase employee satisfaction.
Ask any of our customers and you'll see that 18 years of refinement is our clear difference.
I Want To Talk About Managed Services
Our team works to eliminate issues before they impact your business. The ones that do arise are fixed quickly, ensuring that your business continues to operate.
Our team identifies common issues that affect Australian and New Zealand businesses and develops tools that can automatically rectify those that do occur in real-time.
We can monitor over 10,000 different services, delivering complete protection to your business. If it’s important to you, it's important to us and we’ll find a way to monitor it.
Our pursuit of knowledge and progress defines who we are. Your solution is customised to your business’ unique needs, enabling future growth and security.
Our Support teams are live from 7 am to 7 pm AEST every business day, with the option for 24-hour support and weekend support if needed. We tailor our support hours to your business' needs.
We take the time to onboard new customers correctly from the start, ensuring a seamless transition to our services with little to no disruption.
Our IT support is billed in 6-minute increments. This ensures that you only pay for the support you need instead of costly hourly or half-hourly blocks.
Our dedicated team do all the heavy lifting. Allowing your employees to focus on your core business offerings, not technology-related matters.
We are 100% Australian owned and operated. This means all of our phone, email and on-site support is equipped with specialist technicians right here in Melbourne and Sydney.
A base solution for organisations that want their computers and servers maintained remotely. Includes backup management, AV and bi-annual onsite visits.
Our most popular package. Includes everything in LANserve base. Plus regular quarterly onsite visits to ensure all your equipment is physically checked, documented and maintained.
For businesses that want a fixed priced support option. This package includes everything in LANserve Essentials plus unlimited technical support during business hours.
Lanserve Self Managed
For organisations that lack experience in deploying and managing ITSM tools. LANserve Self Managed provides your team with the ability to use our pre-configured systems.
Our Australian-based IT Support Desk can help businesses of all sizes with any and all IT support enquiries.
Remote support is fast and convenient when resolving most of your business’ complex problems, however sometimes an onsite visit is the only option
PAY AS YOU GO IT Support
We’re there when you need us most. We have extended service desk hours from 7am to 7pm during your workweek and options for 24-hour support if needed. The best bit? We’ll only charge you for support when you need it
Reliable 24/7 IT SUPPORT
We don't like to wait, so neither should you. Our Australian-based certified technicians are available to help 24 hours a day, 7 days a week. This ensures that your business can have access to expert support around the clock
NO LOCK-IN CONTRACTS
We're so confident you'll appreciate our service that we've removed any and all obligations. If you love our service, we'd love you to stick around.
Social engineering and phishing attacks appear in many forms. However, they ultimately have a similar goal to steal money or essential information about a person or company.
Our User Awareness Training empowers your employees through constant security awareness training, creating human firewalls and a proper defence against cybercrime.
Keeping your company's data safe and secure is critical for your business, your employees and your customers' data. Protecting your data from threats such as ransomware, malware or internal breaches is key to maintaining your business’ reputation and ensuring your survival.
Malicious spam emails sent every single day
The average cost of a cyber attack
Of all businesses have no current backup plan
Increased data loss since 2012
To reduce the risk of a cyberattack, every organisation should have the appropriate network security systems in place.
Emerging IT has partnered with some of the world’s leading security vendors to deliver a managed security suite of products that provide enhanced protection and ongoing monitoring and alerting of your staff and environment.
You can pick and choose your Managed Products or create a bundle to enhance your overall IT security posture (include IT).
Estimated annual losses to cybercrime
1 in 5
1 in 5 SMBs did not know the term “phishing"
Users who use the same password for all accounts
of cybercrime received by the ACSC per day
Vulnerability Management Service (VMS) is our latest cyber security Managed service. Our all Australian cyber security team, guided by the Australian Cyber Security Centre (ACSC), deliver you a state-of-the-art vulnerability service that prepares you for current and next-generation cyber threats alike.
VMS helps protect your organisation against all the known and new vulnerabilities within your hardware, software and network systems. Our monthly service ensures your environment meets compliance and protects your data against cyber threats.
As a baseline, we use state-of-the-art tools to perform a scan of your entire network. Our dedicated device scans your network looking for known vulnerabilities that affect the software and hardware assets.
Our security specialists search for vulnerabilities affecting your third-party applications. Once classified and approved our Cyber experts create a remediation project with priorities.
Our dedicated device leaves no stone unturned, detecting vulnerabilities deep inside the hardware of computers and servers. We check in BIOS, iLo, Drivers and other Vendor hardware.
Cloud Assessment & Monitoring
Cybercriminals love misconfigured environments and our team know just what they are looking for. We analyse your cloud environment for potential vulnerabilities in configurations and as the systems are spun up.
Our team exposes potential misconfigurations in your internal infrastructure. We uncover vulnerabilities like obsolete networking protocols, insecure services, and default credentials. Giving peace of mind to your business.
Remote Worker agents
Just like Cybercriminals target employees both in and out of the office, our solution extends our reach to remote devices meaning we can understand all of your business vulnerabilities to protect your business.
Using best of breed technology our cyber experts identify your high-risk exposures that could pose a threat for unauthorised access. We monitor external gateways for threats like open ports, services and newly identified vulnerabilities.
Attack surface Monitoring
Your external assets aren't always protected. Today's modern office is home to lots of different services such as Exchange, database servers and Web Servers. VMS means that we assess and monitor external-facing assets running services.
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