CASE STUDY

Food service franchise extends IT capability with co-shared support.

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Tasty Fresh Food Co adds depth to decision-making and user support capabilities with Emerging IT. 

In 30 years of continuous growth, the Tasty Fresh Food Co franchise has expanded to more than 200 employees with 100 trucks providing freshly made food to workers in-situ across Western Australia, Victoria and New South Wales.

To maintain consistency in IT and keep operational costs down, Tasty Fresh Food Co required an IT supplier with the expertise to stabilise network infrastructure and the flexibility to provide IT support on an as needed basis. All sales are made, processed and downloaded from mobile computers. Tasty Fresh Food Co cannot run for more than a few hours without IT systems up and running.

Challenge: work collaboratively to optimise IT while being cost-effective. 

Emerging IT works with Tasty Fresh Food Co in a logical split of responsibilities. The IT Manager handles quick, simple, server based tasks and end user support. Emerging IT completes more complex tasks that require experience, scale, specialist expertise and automation.

Performance-based remote monitoring and proactive scheduled maintenance have dramatically increasing the reliability and performance of the franchisor’s entire network infrastructure. Other tasks include:

  • helping the food business stay at the leading edge of point of sale systems by managing hardware and licencing for very specialised software.
  • providing Enterprise Backup and Business Continuity Services for critical servers.
    managing routine IT tasks provide endpoint protection, system monitoring, patch management, server support and overflow end user support.

Results: faster resolution of issues with extended support coverage.

Combining the extra technical horsepower of Emerging IT with a dedicated IT resource has enabled Tasty Fresh Food Co to develop internal systems and resolve simple end users issues quickly. Emerging IT provides seamless backup for those times when an internal resource is not available.

  • what might take one person days is often resolved in a few minutes.
  • having experience people to discuss problem resolution with is a highly valued additional service.
  • Business Continuity gives Tasty Fresh Food Co the peace of mind that regardless of the server situation at Head Office – systems will always be available.

The feeling within Tasty Fresh Food Co is that if no-one sees the IT support personnel then they are doing a good job! Off course we know that a lot is happening at their end to ensure things are smooth at our end and that’s always re-assuring.


"Emerging IT works with Tasty Fresh Food Co in a logical split of responsibilities. The in-house IT Manager handles quick, simple, server based tasks and end user support. Emerging IT completes more complex tasks that require experience, scale, specialist expertise and automation."