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Business Monitoring

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Business Monitoring

Monitoring gives Emerging IT the ability to see inside the IT infrastructure of an organisation and proactively identify problems & incidents before they impact the organisation. 

Monitored Organisations are enabled to run smoothly with any technical or security issues being spotted, allocated to an engineer and resolved, all before the problem can begin affecting your business. As we monitor over time we pick up common issue and their causes allowing us to optimise your IT to be more reliable, secure and continuous.

  • 100% Australian-based support for all issues.
  • 12-Hours of Helpdesk Support: Monday to Friday, 7am – 7pm AEST.
  • Coverage across Australia & NZ.
  • Response times of 10 minutes for serious issues.
  • Customisable monitor: We will work with you to identify advanced monitors which deliver your businesses critical services.
  • Option for 24x7 monitoring if required.
  • Option for web-based dashboards to provide a live view of critical services.

Monitoring can be divided into 3 key categories which work together seamlessly to ensure your business can continue smoothly.

Hardware / Infrastructure

Developed over the last 15 years, Emerging IT's IT infrastructure includes; Onsite Servers, Private Datacentre, Layered Security & autonomous 24/7 monitoring. All of which synchronizes to be resistant to blackouts, failure and 99% of malware. Allowing you to get on with your business uninterrupted.

Application / Service Delivery 

Emerging IT's Services are designed to ensure there is no point in time you don’t have access to the support you need. The schedules include a ticketing system to identify any issue before it affects your organisation. This is applied daily 7am- 7pm AEST, along with monthly, quarterly and annual site inspections and regular visits with your Account Manager.

IT Engineers

Emerging IT's engineers are just a phone call or email away. Their job is to ensure that any issues you encounter, from a choked internet connection to a system failure, are dealt with in a timely manner. Additionally, we aim to identify and resolve the root cause of these issues to maintain business continuity.

What Emerging IT Monitors

  • Hardware - non-server & networking equipment such as UPS (Uninterruptable Power Supply) & SAN (Storage Area Network). 
  • Software - Client application software/server operating systems such as VM's (Virtual Machines). 
  • Server Hardware - Hardware used to run critical business applications and operating systems.
  • LANserve Services - Differs, depending on what the client has opted to have support for.

Service Level Agreements(SLA's)

Any incident is allocated based on urgency and is responded to and resolved in the below timeframe set out in our Service Level Agreements (SLA’s).

The incident is then categorised into Critical, High and Medium with a pre-set minimum response time.

Incident Rating

Max. Response Time

Critical (eg. Server Crash)

10 Minutes

High (eg. Email Account Crash)

1 Hour

Medium (eg. App Install)

8 Hours

IT Business Services

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Your Business Guaranteed

40+ IT Engineers

Over team ensures that your business is running smooth

7am - 7pm Monitoring

Never have an issue which you are waiting on being resolved

Melbourne Based Team

Easily contactable and completely transparent about your organisations health

Contact Emerging IT

Need a quote or consultation? Guaranteed response within 2 hours.

Get in touch today

Melbourne Office
2/3-5 Gilda Court
Mulgrave, VIC 3170
Sydney Office
Level 8, 50 Berry St
North Sydney, NSW 2060