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Business Monitoring

Live Business Monitoring

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Business Monitoring

Complete Peace of Mind

Monitoring gives Emerging IT the ability to see inside the IT infrastructure of an organisation and proactively identify problems & incidents before they impact the organisation. This ability to resolve potential issues before they arise allows our clients to operate all day unimpeded.

  • Active Monitoring: Monday - Friday, 7am - 7pm
  • Major Incident Response: 10 minute response & 1 hour resolution
  • Customizable Monitor: We will work with you to identify advanced monitors which deliver your businesses critical services

Monitoring can be divided into 3 key categories which work together seamlessly to ensure your business can continue unimpeded by any issues.

Hardware / Infrastructure

Developed over the last 15 years, our IT infrastructure includes; Onsite Servers, Private Datacentre, Layered Security & autonomous 24/7 monitoring. All of which synchronizes to be impervious to blackouts, failure and 99% of hackers. Allowing you to get on with your business uninterrupted.

Application / Service Delivery 

Our Services have been designed to ensure complete protection and diligence in ensuring there is no point in time you don’t have access to the support you need. Our schedules include a ticketing system to identify any issue before it affects your organisation. This is applied daily 7am- 7pm AEST, along with monthly, quarterly and annual site inspections and regular visits with your own dedicated Account Manager.

IT Engineers

Imagining hiring over 40 IT Engineers to watch your business and gaining their collective knowledge and expertise. Our engineers are just a phone call or email away. Their job is to ensure that any issues you encounter, from a choked internet connection to a system failure, are dealt with in a timely manner. Additionally, we aim to identify and resolve the root cause of these issues to maintain business continuity.

What Emerging IT Monitors

Essentially EIT can monitor virtually any component of an organisations technical infrastructure. While this is a fairly broad description, these can generally be divided into the four categories opposite.

  • Hardware - non-server & networking equipment such as UPS (Uninterruptable Power Supply) & SAN (Storage Area Network). 
  • Software - Client application software/server operating systems such as VM's (Virtual Machines). 
  • Server Hardware - Hardware used to run critical business applications and operating systems.
  • LANserve Services - Differs, depending on what the client has opted to have support for.

Service Level Agreements(SLA's)

Any incident is allocated based on urgency and is responded to and resolved in the below timeframe set out in our Service Level Agreements (SLA’s).

The incident is then categorised into Critical, High and Medium with a pre-set minimum response & resolve time.

Incident Rating

Max. Response Time

Max. Resolution Time

Critical (eg. Server Crash)

10 Minutes

1 Hour

High (eg. Email Account Crash)

1 Hour

2 Hours

Medium (eg. App Install)

8 Hours

24 Hours

IT Business Services

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Your Business Guaranteed

40+ IT Engineers

Over 40 IT Engineers to ensure that your business is always running smooth

7am - 7pm Monitoring

Never have an issue which you are waiting on being resolved

Melbourne Based Team

Easily contactable and completely transparent about your organisations health

Contact Emerging IT

Need a quote or consultation? Guaranteed response within 2 hours.

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Melbourne Office
Melbourne
2/3-5 Gilda Court
Mulgrave, VIC 3170
Australia
Melbourne Office
Sydney
Level 8, 50 Berry St
North Sydney, NSW 2060
Australia